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Return & Refund Policy

Return & Refund Policy

Thank you for shopping at The Stardust Studio

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definition

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
Company :(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Stardust Studio.
Goods : refer to the items offered for sale on the Service.
Orders : mean a request by you to purchase Goods from us.
Service: refers to the Website.
Website: refers to The Stardust Studio, accessible from [https://thestarduststudio.com/](https://thestarduststudio.com/)
You : means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We offer no returns or refunds as all the products bought on our website are charged with energies in the name of the person buying them and can’t be given to anybody else.
No cancellation of order once payment is made.

Courier Delivery Dispute Notice

- Customers are required to carefully monitor the tracking updates and delivery notifications relating to their orders.

- If an order is marked as “Delivered” by the courier partner but has not actually been received by the customer, the customer must notify The Stardust Studio in writing within 24 hours of receiving the delivery confirmation message or tracking update.

- The complaint must include the order number, tracking number, registered contact details, a screenshot of the delivery notification and written confirmation that the parcel has not been received by the customer, family members, neighbours, security personnel or any other authorised recipient.

- Courier companies permit delivery disputes to be raised only within a limited period. Failure to report the issue within 24 hours may prevent us from obtaining delivery records, proof of delivery, GPS information, rider details or conducting an effective investigation with the courier partner.

- Accordingly, complaints reported after 24 hours may not be eligible for immediate courier escalation, replacement, refund or compensation and will be considered only subject to the availability of records, successful verification and the applicable courier partner’s claim policy.

- The customer is responsible for ensuring that the registered mobile number remains active and that delivery messages and tracking notifications are checked promptly. The Stardust Studio shall not be responsible for any loss of investigation opportunity caused by delayed reporting, an inactive contact number, failure to check notifications or failure to provide the required information.

- Submission of a complaint does not automatically guarantee a refund or replacement. Any resolution will be provided only after verification and completion of the investigation with the courier partner.

- Nothing in this notice is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable consumer protection laws.

Conditions for Returns

The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, according to their nature like metal charms and chains, subject to oxidisation.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:
- Email: team.tarotwithsakshi@gmail.com

No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Disclaimer

All the products are a spiritual tool intended to support emotional and energetic wellness. They are not a substitute for medical advice, diagnosis, or treatment. Results may vary from person to person. Always consult a qualified healthcare professional for any medical concerns. By purchasing any product from The Stardust Studio, you acknowledge and agree to use it as a complementary aid, not a medical remedy.