Hello,
Thank you for sharing your feedback.
We would like to assure you that the Amber bracelet you received is made from genuine Amber and is not plastic. Natural Amber is actually known for being extremely lightweight compared to most gemstones, which is one of its unique characteristics. Because of its low density, many people who are unfamiliar with Amber often mistake it for plastic upon first handling it.
Please note that weight alone is not an indicator of authenticity when it comes to Amber. Genuine Amber is naturally light, warm to the touch, and differs significantly from heavier crystal bracelets.
We source our crystals carefully and maintain strict quality standards to ensure authenticity. We understand your concern and appreciate you bringing it to our attention.